Refund policy

RETURN & REFUND POLICY — ZÁYA SWIM INC.

Returns
We accept return requests within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition, including all original tags and packaging.

Made-to-Order & Personalized Pieces
Because ZÁYA pieces are produced on demand, made-to-order or personalized items are not eligible for returns due to change of mind, fit, color, print, or customization. If you are unsure about sizing, please contact us before placing your order.

Defective or Incorrect Items
If your order arrives defective, damaged, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos; if the issue is confirmed, ZÁYA will provide an appropriate replacement, repair, or refund.

Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is the result of an error or defect attributable to ZÁYA.

Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the return shipping cost. ZÁYA reserves the right to refuse returns that do not meet these conditions.

Contact: customers should contact ZÁYA through the contact information provided on our website before sending any return.